Terms and Conditions
Set out below are the Terms and Conditions upon which Solent Beauty, herein referred to as ‘The Practice’, conduct operations and provide services to Patients.
Please ensure that these Terms and Conditions are read, acknowledged, and understood prior to booking or attending any Clinical Assessments and/or Procedural Appointments at the Practice.
1 Definitions
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“The Practice” means Solent Beauty;
“Patient” refers to any customer of The Practice, seeking clinical or procedural services;
“Booking Fee” means any sum paid by the Patient to secure clinical or procedural services at The Practice;
“Clinical Assessments” and “Procedural Appointments” are appointments and/or assessments with a Medical Professional and/or Clinical Professional;
“Data Protection” means all data protection and privacy legislation, regulations, and guidance applicable in respect of a Patient from time to time.
2 Booking Fee Policy
2.1 All new Patients to The Practice are required to undergo a Clinical Assessment.
2.2 The Practise reserves the right to charge a booking Fee may be required for Clinical Assessments and/or Procedural Appointments.
2.3 Booking Fees are payable via telephone or in The Practice.
2.4 Failure to follow Terms and Conditions may result in cancellation of appointments, reduced appointment durations, or additional charges being incurred.
2.5 Booking fees are not transferrable to other patients.
3 Appointment Policy
3.1 To allow for optimal social distancing, to manage footfall within The Practice and prevent unnecessary gathering of multiple persons, all Patients are requested to arrive at the time of the scheduled Clinical Assessment and/or Procedural Appointment.
3.2 The Practice reserves the right to cancel, postpone or rearrange any Clinical Assessments and/or Procedural Appointments if current Government guidelines relating to the Coronavirus (“COVID-19”) global pandemic are not followed.
4 General Cancellation and Rescheduling Policy
4.1 The Practice operates a minimum 48-hour cancellation and rescheduling policy.
4.2 Any cancellation, or attempt to reschedule a Clinical Assessment and/or Procedural Appointment within 48 hours of the appointment time will result The Practice retaining 100% of the original booked precedure amount.
4.3 Any subsequent Medical Consultation, Clinical Assessment and/or Procedural Appointment will require a further £25 Booking Fee (as per section 2.2)
5 “No-show” and Late Arrival Policy
5.1 Any “no-show” results from failure to attend a Medical Consultation, Clinical Assessment and/or Procedural Appointment without notification to cancel or reschedule (as per Terms 4 and 5).
5.2 In the event of a “no-show” The Practice will reserve the right to retain 100% of the original Booking Fee amount.
5.3 Any subsequent Clinical Assessment and/or Procedural Appointment will require a further £75 Booking Fee.
5.4 In the event of a Patient not attending a Clinical Assessment and/or Procedural Appointment within 10 minutes of the scheduled appointment time, and not notifying The Practice team of this delay, it will constitute a “no-show” and The Practice will reserve the right to retain 100% of the original Deposit amount.
5.5 In this event, The Practice does not have an obligation to reschedule any further Clinical Assessment and/or Procedural Appointments without taking a further £75 Booking Fee (as per Term 2.2)
5.6 If The Practice team is notified of the intention to not attend a Clinical Assessment and/or Procedural Appointment within 10 minutes of the scheduled appointment time, there may not be ability for The Practice team to accommodate the appointment at the originally scheduled time and it will be at the discretion of The Practice team, based on individual circumstances, if any subsequent Clinical Assessment and/or Procedural Appointment will require a further £75 Booking Fee (as per Term 2.2)
6 Medical Procedure Suitability
6.1 It is the individual responsibility of a Patient to ensure that The Practice is provided with all relevant and up to date medical history details at every appointment.
6.2 The Practice will not accept any liability for any harm, impairment, or grievance (to include bodily injury and consequential loss) occurring due to failure of a Patient to disclose relevant and/or up to date medical history details during a Clinical Assessment, and/or Procedural Appointment, or at any time.
7 Refunds
7.1 Fees paid to The Practice are charged in exchange for the delivery of a Medical Procedure(s) and the accompanying service(s), which is inclusive of Medical Consultation and Clinical Assessment, provision of information and advice for safe procedures with clinically approved products, and medical review appointments (as outlined in Section 9), aftercare advice and support as appropriate.
7.2 At The Practice, every care is taken to provide excellent service with factual, honest, and ethical advice.
7.3 The Practice team are fully trained, and The Practice team are fully insured experts in their field.
7.4 The Practice is unable to guarantee individual results and without exception cannot offer refunds. This includes if results achieved fail to meet individual Patient expectations.
7.5 Refunds will not be given on treatments provided in good faith or on treatments and products where a patient has had an adverse reaction.
7.6 The Practice does not accept liability where there has been non-compliance to advised treatment and aftercare (proven or suspected).
8 Minors and pets
8.1 In the accordance with clinical safety guidelines, it is respectfully deemed that children or minors (under 18’s) and pets are prohibited in the clinical environment of The Practice, unless prior permission is obtained.
8.2 Any cancellation, or attempt to reschedule a Clinical Assessment and/or Procedural Appointment will be subject to the terms set in Section 4.
9 Data Protection
9.1 All information divulged to The Practice is treated as confidential, and protected, in accordance with all relevant data protection and privacy legislation, regulation, and guidance applicable in respect of the Patient.
9.2 Patient specific information will not be shared with any third parties without explicit written permissions and there will be no delivery of unsolicited information from The Practice to Patients.
9.3 Removal from The Practice mailing list can occur at any time by unsubscribing.
9.4 Patients shall have the right to seek a Subject Access Request for any/and all data held by The Practice in respect of themselves. While in most instances such information can be processed without charge, The Practice reserves the right to charge a small administrative charge for complying with the request if the request is manifestly unfounded or excessive.
10 Complaints
10.1 The Practice endeavours to treat all Patients appropriately, compassionately, honestly, ethically, and fairly.
10.2 If there is any dissatisfaction relating to a clinical procedure or service provision, there is entitlement of any individual to lodge a complaint, either in person, by telephone, or in writing.
10.3 Complaints of a non-clinical nature may be handled in their entirety by a non-medically qualified member of The Practice team.
10.5 The Practice will endeavour to respond to any complaint with a full written response within 20 working days.
Feedback for The Practice, either specifically related to the Terms & Conditions outlined above or in general can be sent to aileenpringle@icloud.com
The Practice will endeavour to respond to any and all feedback provided in an appropriate, measured and timely manner.
Last updated: 08 October 2023
Please ensure that these Terms and Conditions are read, acknowledged, and understood prior to booking or attending any Clinical Assessments and/or Procedural Appointments at the Practice.
1 Definitions
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“The Practice” means Solent Beauty;
“Patient” refers to any customer of The Practice, seeking clinical or procedural services;
“Booking Fee” means any sum paid by the Patient to secure clinical or procedural services at The Practice;
“Clinical Assessments” and “Procedural Appointments” are appointments and/or assessments with a Medical Professional and/or Clinical Professional;
“Data Protection” means all data protection and privacy legislation, regulations, and guidance applicable in respect of a Patient from time to time.
2 Booking Fee Policy
2.1 All new Patients to The Practice are required to undergo a Clinical Assessment.
2.2 The Practise reserves the right to charge a booking Fee may be required for Clinical Assessments and/or Procedural Appointments.
2.3 Booking Fees are payable via telephone or in The Practice.
2.4 Failure to follow Terms and Conditions may result in cancellation of appointments, reduced appointment durations, or additional charges being incurred.
2.5 Booking fees are not transferrable to other patients.
3 Appointment Policy
3.1 To allow for optimal social distancing, to manage footfall within The Practice and prevent unnecessary gathering of multiple persons, all Patients are requested to arrive at the time of the scheduled Clinical Assessment and/or Procedural Appointment.
3.2 The Practice reserves the right to cancel, postpone or rearrange any Clinical Assessments and/or Procedural Appointments if current Government guidelines relating to the Coronavirus (“COVID-19”) global pandemic are not followed.
4 General Cancellation and Rescheduling Policy
4.1 The Practice operates a minimum 48-hour cancellation and rescheduling policy.
4.2 Any cancellation, or attempt to reschedule a Clinical Assessment and/or Procedural Appointment within 48 hours of the appointment time will result The Practice retaining 100% of the original booked precedure amount.
4.3 Any subsequent Medical Consultation, Clinical Assessment and/or Procedural Appointment will require a further £25 Booking Fee (as per section 2.2)
5 “No-show” and Late Arrival Policy
5.1 Any “no-show” results from failure to attend a Medical Consultation, Clinical Assessment and/or Procedural Appointment without notification to cancel or reschedule (as per Terms 4 and 5).
5.2 In the event of a “no-show” The Practice will reserve the right to retain 100% of the original Booking Fee amount.
5.3 Any subsequent Clinical Assessment and/or Procedural Appointment will require a further £75 Booking Fee.
5.4 In the event of a Patient not attending a Clinical Assessment and/or Procedural Appointment within 10 minutes of the scheduled appointment time, and not notifying The Practice team of this delay, it will constitute a “no-show” and The Practice will reserve the right to retain 100% of the original Deposit amount.
5.5 In this event, The Practice does not have an obligation to reschedule any further Clinical Assessment and/or Procedural Appointments without taking a further £75 Booking Fee (as per Term 2.2)
5.6 If The Practice team is notified of the intention to not attend a Clinical Assessment and/or Procedural Appointment within 10 minutes of the scheduled appointment time, there may not be ability for The Practice team to accommodate the appointment at the originally scheduled time and it will be at the discretion of The Practice team, based on individual circumstances, if any subsequent Clinical Assessment and/or Procedural Appointment will require a further £75 Booking Fee (as per Term 2.2)
6 Medical Procedure Suitability
6.1 It is the individual responsibility of a Patient to ensure that The Practice is provided with all relevant and up to date medical history details at every appointment.
6.2 The Practice will not accept any liability for any harm, impairment, or grievance (to include bodily injury and consequential loss) occurring due to failure of a Patient to disclose relevant and/or up to date medical history details during a Clinical Assessment, and/or Procedural Appointment, or at any time.
7 Refunds
7.1 Fees paid to The Practice are charged in exchange for the delivery of a Medical Procedure(s) and the accompanying service(s), which is inclusive of Medical Consultation and Clinical Assessment, provision of information and advice for safe procedures with clinically approved products, and medical review appointments (as outlined in Section 9), aftercare advice and support as appropriate.
7.2 At The Practice, every care is taken to provide excellent service with factual, honest, and ethical advice.
7.3 The Practice team are fully trained, and The Practice team are fully insured experts in their field.
7.4 The Practice is unable to guarantee individual results and without exception cannot offer refunds. This includes if results achieved fail to meet individual Patient expectations.
7.5 Refunds will not be given on treatments provided in good faith or on treatments and products where a patient has had an adverse reaction.
7.6 The Practice does not accept liability where there has been non-compliance to advised treatment and aftercare (proven or suspected).
8 Minors and pets
8.1 In the accordance with clinical safety guidelines, it is respectfully deemed that children or minors (under 18’s) and pets are prohibited in the clinical environment of The Practice, unless prior permission is obtained.
8.2 Any cancellation, or attempt to reschedule a Clinical Assessment and/or Procedural Appointment will be subject to the terms set in Section 4.
9 Data Protection
9.1 All information divulged to The Practice is treated as confidential, and protected, in accordance with all relevant data protection and privacy legislation, regulation, and guidance applicable in respect of the Patient.
9.2 Patient specific information will not be shared with any third parties without explicit written permissions and there will be no delivery of unsolicited information from The Practice to Patients.
9.3 Removal from The Practice mailing list can occur at any time by unsubscribing.
9.4 Patients shall have the right to seek a Subject Access Request for any/and all data held by The Practice in respect of themselves. While in most instances such information can be processed without charge, The Practice reserves the right to charge a small administrative charge for complying with the request if the request is manifestly unfounded or excessive.
10 Complaints
10.1 The Practice endeavours to treat all Patients appropriately, compassionately, honestly, ethically, and fairly.
10.2 If there is any dissatisfaction relating to a clinical procedure or service provision, there is entitlement of any individual to lodge a complaint, either in person, by telephone, or in writing.
10.3 Complaints of a non-clinical nature may be handled in their entirety by a non-medically qualified member of The Practice team.
10.5 The Practice will endeavour to respond to any complaint with a full written response within 20 working days.
Feedback for The Practice, either specifically related to the Terms & Conditions outlined above or in general can be sent to aileenpringle@icloud.com
The Practice will endeavour to respond to any and all feedback provided in an appropriate, measured and timely manner.
Last updated: 08 October 2023